John L. Marcotte
In our constant efforts to improve our members’ customer service, the APWU Health Plan is issuing new identification cards for High Option Members. The APWU Health Plan has mailed new identification cards to its High Option members. Members of the High Option should have these new cards in their possession already. The cards go into effect on January 01, 2018.
These cards have new ID numbers that will help us better serve our members. The Health Plan recommends that members destroy their old cards. In 2018, members should present their new High Option ID card at the doctor, pharmacy, hospital, or other medical provider when they receive health care, even if the member has visited the medical provider or pharmacy before. This will allow the medical provider to bill the APWU Health plan directly for services without any delay.
These cards are part of an extensive effort to update our software system and improve our service to Health Plan Members. Questions about the cards or the APWU Health Plan can be directed to our Membership Services staff at 1-800-222-APWU (2798).
We at the APWUHP Health Plan wish all of you have a wonderful holiday season and a happy, healthy New Year. Together Better Health.