Delegates to the 2009 Spring Seminar were given the opportunity to participate in some role playing. This included receiving a complaint, doing the grievance investigation and then following up with processing the grievance. Here are a couple of clips of a grievance involving attendance. The players in these scenes are Sue Pederson and Mike Victory, both from the Milwaukee Area Local APWU. There is also a cameo appearance by Marty Mater from the Madison APWU.